Ethical Forestry Complaints Procedure

At EF Forestry Management Limited we do everything we can to make sure you receive the best possible service, both prior to investing with us and in our aftercare. If for any reason you feel unhappy with our service, please let us know and we will fully investigate your complaint and do everything we can to put things right.

Here are the options in which you can contact us:

In writing: EF Forestry Management Limited, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ

By phone: 0800 075 30 10 

By fax: 01202 366 913

By email: enquiries@ethicalforestry.com

 

What to include:

To ensure your complaint is dealt with as promptly as possible, please include as much relevant information as you can, including:

Your name

Your address

Your customer number (if applicable)

Details of the complaint, including the name of the person you spoke to first (if applicable)

Copies of any correspondence

 

What we will do:

We will contact you within two working days to confirm we have received your complaint and follow this up by post.

We will allocate one of our management team to look after your complaint from start to finish and give you their details. 

We will aim to resolve your complaint as soon as possible; this would normally be within two weeks. However, if the complaint is complicated we may need some additional time to investigate but should this be necessary we will write to you to keep you informed. At any time, you can call or email your contact for an update.